Soft play refers to a specifically designed play area where almost all surfaces and equipment are covered in thick padding. The soft equipment provides a safer play area for infants and toddlers.

No, kindly refer to package descriptions to verify whats included in your rental.

Play areas are designed for ages 0-4. Adults may enter the play area to support and supervise the little ones (without shoes).

The health and safety of our customers is our top priority, each item in the play area is inspected and cleaned BEFORE and AFTER every event. We exclusively use a non-toxic cleaner that kills 99.9% of viruses & bacteria without harmful chemicals.

The basic rules are: no shoes, food, drinks, face paint, confetti, gender reveal dust, color powder, pen, marker, crayon, paint or any other similar products allowed in the play area, these substances can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. Adult supervision is required at all times.

The host will receive an official contract and liability waiver with detailed rental rules/agreement upon booking our services .

Our prices include a base time of 4 hours. If you require longer access, please specify your requirement in the quote request.

It takes anywhere between 30 mins to 120 minutes to setup and breakdown, this time is not included as part of your rental time

to confirm your booking we require 30% non refundable retainer to secure your date, this deposit will go towards your balance. Your date is NOT secured until retainer has been made. Remaining balance must be paid 7 days prior to your event.

​Any bookings made within a week of the event must be paid in full at time of booking.

Delivery fee may apply based on your location. We offer free delivery within 15 miles of our location. Outdoor setups require an additional fee.

Setups can be done indoors or outdoors. As long as the weather permits, we will set up outside for your event, a shaded area is necessary to ensure the equipment is not too hot for your littles. Equipment must also be set up on a flat surface level, away debris, animal droppings, and sharp objects.

We ask that you have and indoor backup location.

We will not set up outdoors if there is forecasted rain, thunder, unsafe wind conditions, lightning, and extreme heat. As long as the weather permits we will setup.

During the summer covered areas are required.

Retainers are non refundable however, you may use your deposit as credit for a future date.

Should you need to cancel your reservation, please be sure to notify us as soon as possible. Retainers are non refundable. However, cancellations 7 business days or more prior to the event date will receive a full refund less the retainer.

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If the equipment is damaged the leasee will be held responsible.